Customer Support: Measure What You Manage

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Authors

Kirsten Butzow

Kirsten Butzow, a professional with 31 years of expertise in product marketing and management, has contributed significantly to companies like Pearson and Blackboard. Her diverse skill set includes P&L management, team leadership, competitive and market analysis, as well as supply chain and vendor management. Kirsten's strategic business planning and analysis have played pivotal roles in her career, which also spans roles at Fujitsu and Houghton Mifflin Harcourt. For questions or inquiries, please contact [email protected].
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Pragmatic Editorial Team

The Pragmatic Editorial Team comprises a diverse team of writers, researchers, and subject matter experts. We are trained to share Pragmatic Institute’s insights and useful information to guide product, data, and design professionals on their career development journeys. Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Since 1993, we’ve issued over 250,000 product management and product marketing certifications to professionals at companies around the globe. For questions or inquiries, please contact [email protected].
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Customer Support: Measure What You Manage

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Most Recent

Using AI Pilots to Build Better Products

The $304 Million AI Mistake: Why 'Responsible AI' Isn't Just About Regulations

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Using AI Pilots to Build Better Products

The $304 Million AI Mistake: Why 'Responsible AI' Isn't Just About Regulations

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