Decoding Customer Satisfaction: Identifying Key Drivers of Product Success

Join us as we welcome Evan Klein, Founder and President of Satrix Solutions, for a conversation on how to gain exclusive insight into the key drivers of behavior within your market and how to gain a comprehensive understanding they have on the impact of customer loyalty, brand reputation and business success.

In this conversation, Evan will share:

• Key data points you should be paying attention to within your decision-making efforts
• Ways to ensure you are consistently keeping your finger on the pulse of customer sentiment
• Best approaches for obtaining unbiased and unfiltered feedback
• How implementation of your findings leads to revenue retention, loyalty and decreased churn
• How to revolutionize your marketing strategy and unveil the mysteries of customer motivation

Author

  • Pragmatic Editorial Team

    The Pragmatic Editorial Team comprises a diverse team of writers, researchers, and subject matter experts. We are trained to share Pragmatic Institute’s insights and useful information to guide product, data, and design professionals on their career development journeys. Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Since 1993, we’ve issued over 250,000 product management and product marketing certifications to professionals at companies around the globe. For questions or inquiries, please contact [email protected].

Speaker:

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