Resources > Webinars

How To Retain Customers, Build Loyalty and Increase Revenue Opportunities Like TaskRabbit and Vrbo

 

Product teams know that having a deep understanding of their customers is imperative to building engaging products that keep users coming back. But how do you balance different types of customer needs to build loyalty? How do you build trust with customers when you don’t control their end-to-end experience with your product or service?

In this discussion you’ll learn:
* Dynamics of building products for two-sided marketplaces
* How to build trust within the market
* How to create feedback loops that bring customers back to your product
*Strategies for increasing revenue retention
* How to optimize your product to serve multiple customer types

Author

  • Pragmatic Institute is the transformational partner for today’s businesses, providing immediate impact through actionable and practical training for product, design and data teams. Our courses are taught by industry experts with decades of hands-on experience, and include a complete ecosystem of training, resources and community. This focus on dynamic instruction and continued learning has delivered impactful education to over 200,000 alumni worldwide over the last 30 years.

Speaker:

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