NIHITO Principles in Action: Strategies for Conducting Systematic Buyer and User Interviews 

By Pragmatic Institute July 10, 2018

NIHITO Principles in Action

Strategies for Conducting Systematic Buyer and User Interviews 

NIHITO (nothing important happens in the office) is the foundation of Pragmatic Institute’s philosophy, yet it can be challenging for product professionals to establish a regular cadence of productive meetings with buyers and users. Often, the problem isn’t prioritizing time to speak with customers, the problem is implementing a plan to systematically and effectively book these important meetings.

To be successful, you need a clear plan and effectively communicated goals that ask for the time from your market audience. You also need to enlist the help of your marketing and sales colleagues.

Scott Olson, founding partner at Compete2Win, and a product team leader for 25 years, discusses:

    • Choosing the appropriate audience: potentials, evaluators and customers
    • Best practices to implement when asking for meetings and common mistakes to avoid
    • Incentives or no incentives, and which ones work best
    • Tricks, tools and processes to simplify setting meetings
    • How to get buy-in from sales and marketing when you don’t own those relationships
    • Leveraging meetings to get more meetings

 Download the Slides    Get Notified of Webinars
Pragmatic Institute

About the Presenters

Pragmatic Institute (formerly Pragmatic Marketing) has continuously delivered thought leadership in technology product management and marketing since it was founded in 1993. Today, we provide training and present at industry events around the world, conduct the industry’s largest annual survey and produce respected publications that are read by more than 100,000 product management and marketing professionals. Our thought-leadership portfolio includes the Pragmatic  Framework, eBooks, blogs, webinars, podcasts, newsletters, The Pragmatic magazine and the bestseller “Tuned In.”


To learn more about our courses and join the growing international community of more than 150,000 product management and marketing professionals trained by Pragmatic Institute, please click here.

Stay informed with monthly webinars and weekly podcasts.