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How To Retain Customers, Build Loyalty and Increase Revenue Opportunities Like TaskRabbit and Vrbo

 

Product teams know that having a deep understanding of their customers is imperative to building engaging products that keep users coming back. But how do you balance different types of customer needs to build loyalty? How do you build trust with customers when you don’t control their end-to-end experience with your product or service?

In this discussion you’ll learn:
* Dynamics of building products for two-sided marketplaces
* How to build trust within the market
* How to create feedback loops that bring customers back to your product
*Strategies for increasing revenue retention
* How to optimize your product to serve multiple customer types

Author

  • Pragmatic Editorial Team

    The Pragmatic Editorial Team comprises a diverse team of writers, researchers, and subject matter experts. We are trained to share Pragmatic Institute’s insights and useful information to guide product, data, and design professionals on their career development journeys. Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Since 1993, we’ve issued over 250,000 product management and product marketing certifications to professionals at companies around the globe. For questions or inquiries, please contact [email protected].

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