How Product Thinking Transformed a Nonprofit Strategy

Pragmatic Institute Product Chats: How Product Thinking Transformed a Nonprofit Strategy

In this episode of Product Chats, host Rebecca Kalogeris sits down with Neil Baron and Matthew Anderson to explore how product thinking can spark real-world transformation—even in mission-driven sectors. The case study at the heart of the conversation centers on their work with Mosaic Interfaith Youth Action, a nonprofit focused on creating connection and combating hate among young people from diverse faith backgrounds.

Key Takeaways:

1. Redefine the Mission to Match the Market – By analyzing barriers and interviewing stakeholders, the team helped Mosaic expand from a summer camp into a year-round platform for youth leadership and interfaith action.

2. Nonprofit Doesn’t Mean Non-Strategic – Product professionals can (and should) bring structured frameworks like segmentation, messaging, and stakeholder mapping into social impact work.

3. Build with Stakeholders, Not for Them – Deep engagement, co-creation, and empathy helped align the new strategy with what the community actually needed.

Guest Bios:

Neil Baron is the founder and CEO of Baron Strategic Partners, a firm that applies product management principles to solve complex business and nonprofit challenges. Neil has spent his career helping organizations clarify their value, align internal teams, and develop strategies that work in the real world.

Matthew Anderson is a nonprofit leadership advisor and the Executive Director of Mosaic Interfaith Youth Action. He brings a background in program development and mission-driven strategy, with deep expertise in helping organizations translate values into sustainable impact.

ABOUT PRAGMATIC INSTITUTE: Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

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  • Pragmatic Editorial Team

    The Pragmatic Editorial Team comprises a diverse team of writers, researchers, and subject matter experts. We are trained to share Pragmatic Institute’s insights and useful information to guide product, data, and design professionals on their career development journeys. Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Since 1993, we’ve issued over 250,000 product management and product marketing certifications to professionals at companies around the globe. For questions or inquiries, please contact [email protected].

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