We're Hiring!

Pragmatic Institute is the leading authority on product management, product marketing and data science. We train technology companies around the world how to build products people want to buy and how to market them effectively. Our client list reads like a who’s who of today’s biggest technology and Fortune 500 companies and our alumni rival Harley-Davidson in their brand fanaticism. We’ve made the Inc. 5000 fastest growing company list 9 times and we’ve been named one of the best places to work in the Valley. We offer 18 PTO & sick days, 9 paid holidays (in addition to the entire week between Christmas and New Year’s off) and 100% paid medical. But enough about us. We want to hear about you.

IT Support Technician

Our busy office currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the office building. The IT Technician will also be the main point of contact for employee who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth recently. 

Candidates for this position should possess a solid and very broad base of technical knowledge with both Windows and MAC hardware and operating systems. This person must possess an in-depth knowledge of hardware and software implementation, troubleshooting and maintenance, should have strong decision-making skills and the ability to prioritize tasks. 

MAJOR AREAS OF RESPONSIBILITY

  • Provides direct technology support to all employees.  This work shall include, but not be limited to responding to phone/email/in-person user requests, providing technical advice, performing problem analysis/detection/resolution, and providing general system, software and telephony user support. The typical users supported operate in the MS Windows 7/10 operating environment with MS Office 365 and various 3rd party software applications
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Provides administration, support, and maintenance of company hardware including desktop computers including PC and MAC OS, monitors, scanners, printers, laptops and other peripherals

SPECIFIC JOB RESPONSIBILITIES

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Install, modify, and repair computer hardware, software, and peripherals
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Walk customers through problem-solving process
  • Follow up with customers to ensure issues have been resolved
  • Maintain daily performance of computer systems
  • Train computer users
  • Run reports to determine malfunctions that continue to occur
  • Manage anti-virus and malware detection, analysis, and remediation. This includes installation, configuration, and support for anti-virus software
  • Research and recommend desktop/laptop/printer hardware and software technologies; implement/manage standards across the environment
  • Assist in the implementation, training, and use of company software applications
  • Create documentation on troubleshooting steps and support instructions for internal IT and end users
  • Regularly perform user and system requirements gathering to improve end-user experience
  • Perform physical inventory and asset management
  • Liaison with 3rd party service providers when necessary
  • Stay current with the latest hardware and software technologies
  • Provide limited on-call and after hours support when necessary for all employees, both local and remote
  • Ability to be single point of contact for internal desktop support when other staff is unavailable, with the assistance of a managed services team for server support
  • Escalate unresolved issues to the IT team as required

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent hardware and software troubleshooting skills
  • Extensive knowledge of Windows operating systems and enterprise class desktop hardware/software including Windows 7/10, MAC OS, and a wide variety of 3rd party software
  • Experience in administration and deployment of remote access tools
  • Extensive anti-virus and anti-malware client management experience
  • Understanding of cloud-based software application and SaaS solution concepts
  • Basic understanding of business process automation solutions
  • Broad knowledge of infrastructure services such as DNS, DHCP, TCP/IP
  • Active Directory administration and group policy skills
  • Skills in asset management and hardware/software inventory
  • Knowledge of mobile devices including iPhone, Android and Windows devices
  • Ability to create and maintain accurate documentation of systems and support solutions
  • General knowledge of IP Security and general security practices
  • Ability to prioritize and plan for successful completion of daily support tasks as well as project based work to support target completion dates
  • Proven experience as a help desk technician or other customer support role
  • Excellent communication skills both verbal and written and fluent in English

PREFERRED SKILLS

  • Microsoft Certified Professional
  • A+ Certified Technician
  • Windows 7/8/10, MAC OS, Office 365
  • Windows Server 2008/2012, DNS, DHCP, DFS, ADUC, SharePoint, IIS
  • VMware ESXi 6.5 virtualization knowledge (vSphere, vCenter)
  • Windows Server Update Services (WSUS), Crystal Reports
  • Office365 deployment
  • General knowledge of SQL databases, queries, and limited SQL query building

EDUCATION AND EXPERIENCE

  • 3-5+ years related technology experience
  • 3-5 years supporting Windows/MAC OS operating systems in an environment that required demonstration of knowledge in the above required skills
  • AA or BA in computer science fields preferred

PHYSICAL DEMANDS

The position requires sitting for extended periods of time. Consistently requires squatting, reaching and bending and requires ability to lift 50 lb. boxes/equipment. Requires ability to receive information through oral communication both in-person and on telephone. Manual dexterity needed for using computer keyboard. Must have adequate vision to operate computer and complete paperwork. Requires working off hours for both planned and unplanned tasks and emergencies.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

CONCLUSION

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

If you're interested in this position, please send your resume and cover letter to jmenninger@pragmaticinstitute.com.

 

 


Account Manager

As a member of a territory squad, the account manager is responsible for building up Pragmatic’s customer base and relationships for the assigned territory with a focus on maximizing lifetime value of the current client base and building a strong pipeline of new business through outbound activities.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Maximize revenue from existing clients by building strong, long-lasting customer relationships with multiple touch points
  • Cross-sell and upsell additional courses and services to clients
  • Acquire new clients; negotiate and sell Pragmatic courses to product, marketing and data executives of Fortune 500 companies, technology powerhouses and industry leaders
  • Meet and exceed established monthly, quarterly and annual quotas and goals on a consistent and ongoing basis
  • Strategically and proactively work leads to help them understand which options or solutions are applicable to their situation, demonstrating a proficiency in our course offerings and in understanding client pain points
  • Forecast expected individual sales productivity accurately
  • Document account and contact knowledge as well as activities in a thorough and timely manner
  • Develop and maintain strong relationships with all key internal partners

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Strong work ethic and great attitude with high levels of energy, proactivity, professionalism and competitiveness
  • Strong communication skills (oral and written)
  • Excellent listening, negotiation and presentation skills
  • Ability to work independently but with a strong appreciation for building a sense of team and working together to improve everyone’s results
  • Ability to multi-task and maintain quality work
  • Strong attention to detail and documentation

EDUCATION AND EXPERIENCE

  • Bachelor's degree preferred; 2+ years’ experience beating sales quotas
  • Experience in B2B sales environment, particularly within the technology/software industry
  • Experience using CRM systems, salesforce.com experience preferred
  • Familiarity with product management or data science a plus

 

SUPERVISORY RESPONSIBILITY

The account manager has no supervisory responsibilities.


WORK ENVIRONMENT

This job operates in a professional office environment. The role routinely uses standard office equipment.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, squat, bend and walk; use hands to finger, handle or feel; and reach with hands and arms.


POSITION TYPE/EXPECTED HOURS OF WORK

Some flexibility in hours is allowed, however the employee must be available for a minimum of eight hours during “core” business hours between 7:00 am – 6:00 pm Monday – Friday as determined by the position and discretion of the supervisor.


TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected, up to 10% annually.

CONCLUSION

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

If you're interested in this position, please send your resume and cover letter to jmenninger@pragmaticinstitute.com.

 

 


Admissions and Program Services Manager

The Admissions and Program Services Manager is responsible for the admissions process, developing our alumni network, and ensuring a wonderful Fellowship experience for our students.

Each year, the Data Incubator runs four, two-month cohorts of approximately 40-50 Fellows each. During their time at the Incubator, you will work closely with each Fellow to help them navigate the admissions process, thrive in our program and find success with our hiring partners.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Oversee caseloads ranging from 40 to 100 students through the admission process all the way to placement.
  • Build connections with our alumni to foster engagement and elevate our program status in the tech community. This includes inviting alumni to our quarterly happy hours.
  • Proactively manage and respond to a high volume of prospective students.
  • Organize and facilitate the admission process, by assessing applicants and interviewing candidates to select the group of Fellows for upcoming sessions.
  • Help drive recruiting strategies to attract and retain outstanding candidates.
  • Host and lead in-person info sessions to convert sales.
  • Oversee Career Coach to help ensure Fellows have a positive and successful experience.
  • Manage onboarding process with all new students.
  • Ensuring all students have access to tools and environments provided throughout the program.
  • Responsible for all internal operations associated with the start and end of a cohort.
  • Create and Maintain all BPPE requirements.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Outstanding written and verbal communication skills.
  • Empathetic listener and communicator.
  • Detail oriented and systematic.
  • While the position doesn’t require data science skills, you should have an interest/ability to learn the components that are necessary for success in this role (which will be supplied to you).
  • Able to work with diverse staff, students, and stakeholder groups (execs, alums, partner schools, etc.)

EDUCATION AND EXPERIENCE

  • Minimum 3 years of program operations or admission experience
  • Candidates for this position must be comfortable working with technology as our Fellows sit in three different locations and you will be working with majority of them virtually.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. The role routinely uses standard office equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, squat, bend and walk; use hands to finger, handle or feel; and reach with hands and arms.

POSITION TYPE/EXPECTED HOURS OF WORK

Some flexibility in hours allowed, but the employee must be available during “core” work hours of 9:00 am to 5:00 pm Monday through Friday.

May have to stay late to help with various networking events.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

CONCLUSION

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The Company reserves the right to change, amend, add, deleteand otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

If you're interested in this position, please send your resume and cover letter to jmenninger@pragmaticinstitute.com.

 

 

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