{"id":9004111223077298,"date":"2020-12-07T17:31:58","date_gmt":"2020-12-07T21:31:58","guid":{"rendered":"https:\/\/www.pragmaticinstitute.com\/?p=9004111222134580"},"modified":"2024-04-17T15:15:31","modified_gmt":"2024-04-17T15:15:31","slug":"reading-between-the-lines-what-your-price-is-too-high-really-means","status":"publish","type":"resources","link":"https:\/\/www.pragmaticinstitute.com\/resources\/articles\/product\/reading-between-the-lines-what-your-price-is-too-high-really-means\/","title":{"rendered":"Reading Between the Lines: What \u2018Your Price Is Too High\u2019 Really Means"},"content":{"rendered":"<p><span data-contrast=\"none\">4 minute read\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"none\">Your price is too high! It\u2019s easy to take those words at face value, but do they always mean the price is high or could it hint at other issues under the service? In this article, we talk about some potential hidden meanings and how to overcome them. <\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cYour price is too high!\u201d Conducting win-loss interviews means running into this sentiment many times. From my experience doing hundreds of these interviews for B2B companies over the years, when a buyer in the \u201closs\u201d category says this, they are showing dissatisfaction with a vendor\u2019s value proposition. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u2019s tempting to take this initial feedback at face value, but it is often over simplistic and potentially misleading. That\u2019s why it\u2019s important to probe deeper into the buyer\u2019s pricing concerns during the win-loss interview to seek more actionable feedback. <\/span><\/p>\n<p><span data-contrast=\"auto\">And to be clear, lowering your solution\u2019s price is usually a mistake. In reality, there are three common underlying themes behind the \u201cyour price is just too high\u201d statement. Most of the time, the buyer doesn\u2019t think it costs too much, they don\u2019t think it is worth the price tag because: \u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">There is no clear or justifiable value proposition<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">There is an unclear pricing model<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">The package didn\u2019t align with their current needs<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">By understanding these themes as you\u00a0conduct post-decision interviews of lost opportunities, you can have more revealing conversations and facilitate internal improvements that enable more wins. <\/span><br \/>\n<span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Let\u2019s look at each of these in detail to understand what they mean and how you can counter them when you face them.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\">No Clear or Justifiable Value Proposition<\/h2>\n<p><span data-contrast=\"auto\">\u201cIt\u2019s important to remember that B2B transactions are never just about money,\u201d said David Tensmeyer of <\/span><a href=\"https:\/\/www.bcg.com\/\"><span data-contrast=\"none\">Boston Consulting Group.<\/span><\/a><span data-contrast=\"auto\"> \u201cWhether your price is lower than, higher than or on par with the competition, you need to have a value proposition that justifies that price level in the customer\u2019s mind.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A value proposition is a clear declaration that summarizes the specific advantages a product or service provides. It emphasizes its distinctiveness and the unique value it adds compared to other options available. So, potential customers must understand the value your product brings and how that value justifies the price tag. There are a few ways you can help them make that connection. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">First, customers need to be confident that your solution will solve their problem. Second, they need to be confident that your price point is justifiable relative to the magnitude of the problem being solved. Finally, they need help making that business case clear to other stakeholders in their company.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can address these concerns by training sellers to identify the problems being solved up front. This makes it easier to build a case for the price point. Sellers should also work alongside their customers to build a business case for the purchase, making it easier to overcome any stakeholder concerns. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sellers will get better at this by conducting regular post-decision interviews to identify lost opportunities where your value proposition fell short. These also show whether the loss was sales-related or a true pricing issue. In many cases, sales-related improvements will enable more wins than dropping your price.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\">An Unclear Pricing Model<\/h2>\n<p><span data-contrast=\"auto\">For many buyers, their problem isn\u2019t that the price is high, but that it\u2019s unclear. They want to understand the structure behind the quote. Think about it from the point of view of the consumer; how many times have you wanted to see an itemized bill or questioned how a company arrived at the final total? Your buyers also want to know how you arrived at the price you quoted to them. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Without pricing clarity and transparency, the buyer may question the integrity of your quote. They may also question the scalability of your pricing over time and wonder about the flexibility of your pricing when their needs change. You can counter this by training your sellers to clearly communicate how your pricing works. Communicate how important it is for them to break down estimates into their component parts to demonstrate transparency.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Most of all, avoid used-car-salesman tactics like starting with an unreasonably high price and then deeply discounting to find the buyer\u2019s comfort level. Even if the buyer is pleased with the lower price, they still are left wondering about your honesty. They may also question if you have a clear idea of the actual value of your product.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">The Package Didn\u2019t Align with Their Needs<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:373,&quot;335559739&quot;:373,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u201cBuyers don\u2019t like paying for things that they won\u2019t use,\u201d said <\/span><a href=\"https:\/\/www.clozd.com\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Clozd<\/span><\/a><span data-contrast=\"auto\"> senior consultant Cameron Turnbow. To make their product more compelling, sometimes companies add a lot of features that some buyers may not need or care about. In fact, they may feel like you\u2019re selling them more than they need. This can give them the impression that they are spending more than they should. Packaging your product or service correctly ensures you avoid this potential pitfall.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If a buyer is looking for a quick fix for a simple business problem and all you offer is a premium product with lots of bells and whistles, it\u2019s going to be difficult to get your price down to a point that makes sense for them. In this case, when you hear \u201cthe price is too high,\u201d they\u2019re really saying that \u201cyour product is way more than we need right now.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Regular post-decision interviews with lost prospects will help you diagnose these kinds of packaging problems. If you are truly losing many sales because you don\u2019t have a solution that fits the needs of your target, you have some decisions to make. You may find that simple tweaks will help you align your solution with the actual needs of your typical buyer personas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\">Dig a Little Deeper<\/h2>\n<p><span data-contrast=\"auto\">One of the best methods to determine what a buyer means when they say your price is too high is to conduct\u00a0in-depth interviews with the decision makers of lost accounts. This is your opportunity to find out what they really think now that a sale is no longer on the line, so don\u2019t be afraid to ask bold questions.\u00a0Do they not see value in your product? Can they not justify your price because they don\u2019t need many of the features you offer? Were they put off by your pricing model? <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By digging a little deeper, you can gain insights that will transform your approach to future customers and quiet the concerns about price. At the end of the day, you will be able to close more deals because you\u2019ll have a better understanding of what buyers mean when they say the price is too high.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:300,&quot;335559739&quot;:300,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p>Learn more about product pricing with the following resources:<\/p>\n<p><a href=\"https:\/\/www.pragmaticinstitute.com\/resources\/articles\/product\/the-pricing-process-how-product-marketers-can-improve-revenue-with-a-scientific-approach\/\" target=\"_blank\" rel=\"noopener\">The Pricing Process: How Product Marketers Can Improve Revenue<\/a><br \/>\n<a href=\"https:\/\/www.pragmaticinstitute.com\/resources\/articles\/product\/benefits-of-bundle-pricing\/\" target=\"_blank\" rel=\"noopener\">The Benefits of Bundle Pricing<\/a><br \/>\n<a href=\"https:\/\/www.pragmaticinstitute.com\/resources\/articles\/product\/identifying-ethical-practices-in-pricing\/\" target=\"_blank\" rel=\"noopener\">Ethical Pricing Strategies with Examples<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your price is too high! It\u2019s easy to take those words at face value, but do they always mean the price is high or could it hint at other issues under the service? In this article, we talk about some potential hidden meanings and how to overcome them.<\/p>\n","protected":false},"author":2,"featured_media":9004111222134871,"menu_order":0,"template":"","categories":[9004111224763216,9004111222506652],"tags":[96,9004111222500687],"content-series":[],"content-format":[9004111223037711],"framework-box":[],"vertical":[131],"ppma_author":[1255],"class_list":["post-9004111223077298","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-product-pricing","category-sales","tag-pricing","tag-sales","content-format-article","vertical-product","author-andrew-peterson"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What \u2018Your Price Is Too High\u2019 Really Means | Pragmatic Institute - Resources<\/title>\n<meta name=\"description\" content=\"These 3 common underlying themes behind the \u201cyour price is just too high\u201d 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