Resources > Podcasts

Tackling Ambiguous Design Problems with Diana Deibel

Pragmatic Institute Design Chats Podcast

“The key is connecting things back to the people that you’re talking to, knowing what they care about, and making sure that whatever you are asking of them or sharing with them directly connects to the things that they care about so that they can understand in the way that you understand.”
 
In this episode of Design Chats, Rebecca Kalogeris, VP of marketing for Pragmatic Institute, interviews Diana Deibel, Chief Design Officer at Grand Studio about how to approach big ambiguous problems.
 
Diana leads teams tasked with designing human-centered products and services. She specializes in challenging problems like service design on a global scale and conversation design for behavior change. She is also the co-author of Conversations with Things: UX Design for Chat and Voice
 
They discuss:

  • Strategies to better collaborate with stakeholders during the design process
  • The importance of Identifying all the groups impacted by design research to capture broad buy-in to prevent roadblocks from internal politics
  • Factors that contribute to the timeline for solving big ambiguous problems
  • How internal design teams can advocate for their work to other stakeholders in the company
  • Strategies for internal design teams to incorporate big design projects when most of their time is spent
  • Why discovery work makes all the difference

Increase Your Strategic Impact as a Designer with Pragmatic Course: Business Strategy & Design
This course teaches you to confidently contribute to strategy conversations by tying your design work to business outcomes and ensuring you can measure and communicate how design fits into the strategic landscape.
Learn More

Author

  • Pragmatic Institute is the transformational partner for today’s businesses, providing immediate impact through actionable and practical training for product, design and data teams. Our courses are taught by industry experts with decades of hands-on experience, and include a complete ecosystem of training, resources and community. This focus on dynamic instruction and continued learning has delivered impactful education to over 200,000 alumni worldwide over the last 30 years.

Author:

Other Resources in this Series

Most Recent

Pragmatic Institute Design Chats Podcast
Podcast

Jared Spool on What Makes a Great UX Leader

“When you start to look at UX work as empowering everyone else in the organization to achieve their goals, you now see it through a fundamentally different lens than ‘I am here to make the thing pretty.’”   Jared Spool is a UX design thought leader w...
Category: Design
Pragmatic Institute Design Chats Podcast
Podcast

Embedding Inclusion in Design Projects & Partnerships with Aleksandra Melnikova

“It’s essential that whoever we work with—and in whatever way we work—we foster inclusion at every step. And when I say inclusion, accessibility is a tiny part of it…Inclusion has so many more dimensions.”   Aleksandra Melnikova is an experience desi...
Category: Design

OTHER PodcastS

Pragmatic Institute Design Chats Podcast
Podcast

Jared Spool on What Makes a Great UX Leader

“When you start to look at UX work as empowering everyone else in the organization to achieve their goals, you now see it through a fundamentally different lens than ‘I am here to make the thing pretty.’”   Jared Spool is a UX design thought leader w...
Category: Design
Pragmatic Institute Design Chats Podcast
Podcast

Embedding Inclusion in Design Projects & Partnerships with Aleksandra Melnikova

“It’s essential that whoever we work with—and in whatever way we work—we foster inclusion at every step. And when I say inclusion, accessibility is a tiny part of it…Inclusion has so many more dimensions.”   Aleksandra Melnikova is an experience desi...
Category: Design

Sign up to stay up to date on the latest industry best practices.

Sign up to received invites to upcoming webinars, updates on our recent podcast episodes and the latest on industry best practices.

Training on Your Schedule

Fill out the form today and our sales team will help you schedule your private Pragmatic training today.

Subscribe

Subscribe

Training on Your Schedule

Fill out the form today and our sales team will help you schedule your private Pragmatic training today.