United Airlines puts business first?
Inside-out thinking continues to prevail at United. Their newwas clearly designed by employees thinking they know what people want, instead of researching it. For instance:
We understand how important it is to be reliable, especially in business. That's why Business1SM arrival times are guaranteed. If your flight is more than 30 minutes late, you'll receive 500 redeemable Mileage Plus? miles.
Whoopee. 500 more miles that I can't seem to use except during a lunar eclipse. And the disclaimer and restrictions section is longer than the announcement itself.
I can just hear a group at United sitting around a conference table asking, "What do business people want? On-time arrival and newspapers. Yep, that's it!"
Well, of course we would like to arrive on time but we understand when there are problems. All we really want is an honest appraisal of flight status, a comfortable seat, friendly service, and the freedom to check our bags without waiting an hour to get them back.
Oh wait. I've described JetBlue and Independence Air, haven't I?
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