on the demo (positive feedback)

Chores! I'm funny about chores--like I'm a ten-year-old or something. I'm a procrastinator and my wife knows it so she praises me when I do a chore that I've been putting off. Even though I know I'm being patronized, I still like the praise.

When was the last time you praised your development team? For that matter, when was the last time you said anything positive about the product to the people who create it? Have bugs, design flaws, unhappy customers turned us into shrieking shrews?

Facebook recently passed a milestone: 10 billion photos posted online. They write:

To celebrate, we got a bunch of cupcakes and handed them out to our engineering and operations groups. One of our engineers calculated that if we had gotten one cupcake for each of our photos, and lined them up side by side, the line could reach halfway to the moon.

Do you and your team celebrate successes? Or is it just one week after another of slogging through the backlog? The Friday Demo is the day to celebrate. Look what we've done, ma! The team has been working hard so make sure you take the time to appreciate what they've done. Oh, and give them a chance to give YOU praise for the customer visits you've documented and the context you've provided.

"Sandwich every bit of criticism between two layers of praise." -- Mary Kay Ash

Steve Johnson

Steve Johnson

Steve Johnson was a founding instructor at Pragmatic Institute, a role he held for more than 15 years before he left to start Under10 Playbook. In his return to Pragmatic Institute, Steve supports the complete learning path for product teams, ensuring they are fully armed for success. 

Over the course of his career, Steve has helped thousands of companies and tens of thousands of product professionals implement product management processes. He has worked in the high-tech arena since 1981, rising through the ranks from product manager to chief marketing officer. Steve has experience in technical, sales and marketing management positions at companies that specialize in both hardware and software. In addition, he is an author, speaker and advisor on product strategy and product management.


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