by Merrill "Rick" Chapman. Since the beginning of the computing industry, technology companies have wondered about the value of marketing. This book explains the winners and losers in the context of marketing disasters. Rather than search for excellence, Chapman searches for explanations of how once high-flying companies fail. Positioning mistakes abound, as do mistakes resulting from executive and engineering arrogance. Using a combination of personal anecdotes and astute industry observation, Chapman proves he has been there. He shows us marketing and operational mistakes for companies like IBM, Apple, Lotus, and Novell, as well as almost forgotten MicroPro, Ashton-Tate, and Borland. Chapman has a clever and funny style, making the book very readable.
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