Lots of work to do...
Forrester has been doing web site reviews for the past few years, testing for usability and grading test sites on specific site characteristics. Grades for each characteristic range from +2 (strong pass) to -2 (strong failure), with maximum and minimum possible scores of +50 and -50. In their latest review of some 375 web sites, Forrester found that site managers still had quite a lot of work to do. The average score was a dismal -1.5.
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