Excellent Customer Service
I spend a lot of time with tech support for the various gadgets I use. Most experiences are not pleasant at all (long wait times, automated voice systems that can't understand my voice commands, rude operators, ignorant level 1 support, shipping products back and forth for refurbishing) - need I go on? You all know exactly what I'm talking about.
But I had an experience last week that was TERRIFIC! I had purchased portable speakers for my iPod (). I've had them for 5 or 6 months (love them - perfect size for travel), but when I put a new set of batteries in, the speakers wouldn't turn on. I tried another set thinking I had stale batteries. Still didn't work. So I tried the power cable which did work. So I went to JBL's website to see if this was a reported flaw with the speakers. I couldn't find anything in their FAQ, but was able to write an email to support. The next day I got an email back saying that they couldn't figure out why I was having a problem. So, rather than making me mail my receipt or talk to someone in support, or go back and forth with several emails, they did something cool. They sent a return authorization number, told me where to ship the speakers, and sent me a BRAND NEW unit within a few days. NO questions asked.
You can buy the speakers on thewebsite if you can't find them in a retail store. Great job, JBL!
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