Customers: Love Them As You Would Yourself
Most companies pay lip service to truisms like 'The customer is king.' But it's easy for software companies to immerse themselves in the magic of their technologies and not actually focus all that much attention on the customer base. Far more companies talk about treating their customers well than do a good job at it. Yet connecting with your customers is ultimately the way to build customer loyalty, and consequently increased revenue and strong profitability through lower cost of sales. Read Customers: Love Them As You Would Yourself for some ideas on how the Product Management function can help build an enduring connection with your customer base.
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