Crowding Out Tech Support

Rich Mironov writes, "Tech Support (aka Customer Support) is on many executives' lists of outsource-able functions. I've been talking with Tech Support teams at several startups, however, and see real value in a dedicated team that helps customers love you. Here's my contrarian view on getting more out of support teams." Read more in Crowding Out Tech Support.

Steve Johnson

Steve Johnson

Steve Johnson was a founding instructor at Pragmatic Institute, a role he held for more than 15 years before he left to start Under10 Playbook. In his return to Pragmatic Institute, Steve supports the complete learning path for product teams, ensuring they are fully armed for success. 

Over the course of his career, Steve has helped thousands of companies and tens of thousands of product professionals implement product management processes. He has worked in the high-tech arena since 1981, rising through the ranks from product manager to chief marketing officer. Steve has experience in technical, sales and marketing management positions at companies that specialize in both hardware and software. In addition, he is an author, speaker and advisor on product strategy and product management.

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