Competent users and software requirements
Scott Sehlhorst comments:
When we're designing software we need to keep in mind that most of our users will be competent--neither experts nor beginners. Alan Cooper's studies tell us that user skill levels follow a bell curve. He talks about competent users as perpetual intermediates. Some users drop out of the bell curve when they stop using our software. The rare user becomes an expert. Most users only learn enough to get their real job done.
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