Avoid excuses for not conducting customer visits

You are busy at the office — there are too many meetings and projects and can’t miss any of them. Your customers are located far away and travel budgets are tight. Your customers are too busy to talk to you. You don’t have any customers yet. Your sales staff doesn’t want you visiting customers. Sure, it would be nice to visit customers, but with all these impediments, it’s just not worth the effort. And besides, visiting customers isn’t that important anyways, right?

Sound familiar? Read more in Avoid excuses for not conducting customer visits on Jeff Lash's blog.

Steve Johnson

Steve Johnson

Steve Johnson was a founding instructor at Pragmatic Institute, a role he held for more than 15 years before he left to start Under10 Playbook. In his return to Pragmatic Institute, Steve supports the complete learning path for product teams, ensuring they are fully armed for success. 

Over the course of his career, Steve has helped thousands of companies and tens of thousands of product professionals implement product management processes. He has worked in the high-tech arena since 1981, rising through the ranks from product manager to chief marketing officer. Steve has experience in technical, sales and marketing management positions at companies that specialize in both hardware and software. In addition, he is an author, speaker and advisor on product strategy and product management.


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